Swa flight attendant12/29/2023 ![]() ![]() She claimed the attendant “was nothing but provocative, leaning over on the aisle seat” during the flight, adding that the attendant was “very rude and unprofessional the whole flight.” However, she said the attendant’s behavior didn’t excuse the attack. The passenger who recorded the fight said the physical altercation was the result of a “two-sided” argument that lasted throughout the course of the flight. In the video, Quinonez is wearing a mask but it isn’t covering her nose, per CDC guidelines. Chris Mainz, a Southwest Airlines spokesperson, told the Sacramento Bee that Quinonez “repeatedly ignored standard in-flight instructions” and “became verbally and physically abusive upon landing.” Mainz said the alleged attack was “not mask-related.” However, the passenger who recorded the incident said the physical altercation occurred after the attendant told Quinonez to put her mask back on. It’s unclear what exactly incited the incident. Upon landing, Quinonez was arrested for battery, per a statement from the Port of San Diego Harbor Police. The video shows the passenger, 28-year-old Vyvianna Quinonez, punching the attendant in the face and grabbing her hair before another passenger steps between the two to break up the fight. “Informational picketing is common during times of contract negotiations, and Southwest respects our Flight Attendants’ right to conduct such events to express their viewpoints,” said Southwest Airlines when contacted for comment on today’s protest.Photo: Felipe I Santiago/Shutterstock / Felipe I SantiagoĪ video from a recent Southwest flight from Sacramento to San Diego captured a passenger attacking a flight attendant, leaving the attendant’s face bloodied and causing her to lose two teeth. “There’s some real archaic, not just technologies and not just work rules, but archaic ways of thinking that have to change,” added Massoni. Massoni said that these backlogs worsened during the holiday meltdown, making employees stand on hold for up to seven hours before they could get through. Fixing technology issues and other archaic systems that impact passengers and disproportionately impact frontline aviation workers, including flight attendants.Īccording to NBCDFW’s report, workers are still using a system built in the 1970s that delays routine procedures like checking in for work or calling out sick for hours.Creating a modern reserve system that meets the needs of both the operation and employees and ending the unsafe practice of putting flight attendants on 24-hour on-call shifts. ![]() The union said a lack of hot food and sometimes even hotel rooms leave flight attendants with little to eat and sometimes sleeping on the airport floor. Providing access to food and a safe place to rest when traveling on the job.Paying flight attendants for time worked, including when passengers are boarding and when flight attendants are required to work outside of hours originally scheduled.This means that the approximately 16,000 flight attendants employed by the airline have been working without a new contract for four years. According to NBCDFW, these negotiations have been ongoing since 2018, well before the pandemic added stress to the airline industry. With the “ Make It Right” slogan, the union is negotiating several improvements to their working conditions. 2022’s system meltdown.Īccording to a statement released by SWAPA, pilots at the airline had been sounding the alarm about SWA’s outdated crew scheduling and IT processes for years but the airline ignored their warnings. The hearing was part of the Committee’s investigations into the Dec. On February 9, Captain Casey Murray, president of the Southwest Airline Pilot Association (SWAPA) testified before the US Senate Commerce, Science & Transportation Committee during a hearing about strengthening airline operations. TWU Local 556 is not the first workers’ organization to speak up after last year’s disaster. Read the press release from #TWU556 /uuCzyTSHvd- TWU Local 556 December 26, 2022 For our customers and our crews, Southwest Airlines has to Make It Right! #MakeItRightSWA We are tired of saying "I’m sorry," to our customers when we are faced with the same obstacles. ![]()
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